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Section 3 Designing a Questionnaire(第2页)

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Theeseeyhasexpaanannualrateofover8pertforthepast30years.Paralleltothis,theesefurryhasgrownvigorously,withalyrisingbyover20pertayear.Legislationtoprivatisehomeoidlyrisinginelevelshavepretedgrowthinthehomeimproveme.AgtoestimatesfromtheCreditSuissegroup,awillbetheworld’ssedlargestfurby2014.Thisdemandhasboosteddomesticprodudalsopromptediionalfururerstoehislucrativemarket.

IKEA,aSwedishfurniturepany,wasoionalpaomoveintoa.Itisamajorfurailerinover40triesaroundtheworldandhasannualsalesofover21billioneuros(IKEAwebsite).Iteheesemarketin1998withitsfirststoreinBeijipotentialiry,havingalreadyexpaoresaributioethissuccessfulgrowth,IKEAhasfounditselffaumberofgesintermsoflocaldiffereureandbusiness.

&ingIKEAina

&ielytailoredtolotexts.IKEAhaskeptthisnotioninmindwhendesigrategiesandtryioloerswhilemaintainingprofitability.Thepaofipossibleisebetweenstandardisationandadaptationtothelocalmarkets.Itsproductpolicypayscarefulattentioyleahesetofproductattributeseffectively(ArmstrongandKotler,2006).

&orelayoutsreflectthefloorplanofmaments,andsinyofthesehavebalies,thestoresincludeabalysetrastwithtraditioure,whichisdarkwithmug,IKEAierayle.However,effortshavebeeitsproductstoesetaste.ForihasreleasedaseriesofproductsjustbeforeeaeseNewYear.In2008,theyearoftherat,theseries“Fabler”

wasdesigned,usingthecolourred,whichisassociatedwithgoodluck.

geswerealsomadetosomepres.InSweden,peopleareusedtosleepinginsioputtingtwosihertoformadoublebed.However,thisideawasnotverywellreceivedbyesecouples,duetothefactthatsleepiebedssymbolisesapoorrelationshipabadluaddition,esebrandnamesshouldhavepositiveotations.TheameofIKEA(YiJia)means“fortablehome”

,whichgivesthepanyausefuladvahemarket.

Animportaaileristheservicesitoffers.TheShanghaistore,forinstance,hasa’splaygroundaaurant,whichmakeitdistinctive.However,ersexpectfreedeliveryandinstallation,andalthoughIKEAhasreduceditschargesforthese,itstillparesunfavourablywithitspetitors.

Price

&hepaeredaitstargetmarketleswithanineof5,000-8,000RMBpermonth.Folloriceredusthishasnowbeeofamilieswithjustover3,000RMB.Variieshavebeeoachievethesereduosteffegtosourcelocally.70pertofitsproductssoldinaarehetry(Song,2005).Furthermore,IKEAreplaceditsthiualcataloguewiththinnerbrochureswhioearfivetimesayear.Thesenotonlytingcostsbutalsogivegreaterflexibilitytoadjustprices.

&yisalsoanimportaheesemarket.InmosttriesIKEAstoresaresitednearmainroads,butasooflikelyersowna,easyaccesstopublisportisvital(Miller,2004).

&isingplaysanimportaotalpromotionalmix.IKEAusesadvertisiively,withadvertsintheloeerstokeepersinformedofspecialoffers.AllTVercialsareproducedlocallywithesecharacters.Publisisalsovitaltobuildingage.Ina,IKEAcooperatesideFundforNature(WWF)oprojects.Thepanyinsistsonusingeallyfriendlyandrecyclablematerialsforthepagoftheirproducts,aspartoftheireffortstobuildage.

Disd

IKEA’sproductpoliahasbeentosuccessfullystasasmuchaspossible,butalsoueeded.Butithaslearserviceisalsovital:freedeliveryandinstallatioheperceivedrulesinthelocalmarketwhieedstofollow.Ithasfurtherfoundthatitisbettertoloadowntownarea,easilyaccessiblewithpublisport,whenfreedeliveryisnotprovided.

&ionalpanieswhichoperateina,suchasIKEA,faplicatedmarketihanlopabeesdthhlyresearchlocalrequiremehansimplyiandardmodelofbusiness.

&oanswer

(1).WhathasIKEAdototheesemarket?

____________________________________________________________________

____________________________________________________________________

(2).Giveexamplesofproblemsthepanyhasfathismarket.

____________________________________________________________________

____________________________________________________________________

(3).Whatcouldbedooimprovethecasestudy?

____________________________________________________________________

____________________________________________________________________

Activity3-4:Thinkofit

&hereseararketingIKEAinaagainandthinkofthefollowiions.

1.Whataretheadvantagesofingcasestudies?

____________________________________________________________________

____________________________________________________________________

____________________________________________________________________

2.Whatarethedisadva?

____________________________________________________________________

Activity3-5:Learntochooseagoodcasestudy

Matchthetopitheleftchartwiththecasestudiesgivechart.

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